Put the store's full knowledge in every associate's hand
The Handheld assistant brings the same fast voice lookup to a device an associate carries anywhere on the floor — standard Android tablets and phones, verified on current-generation hardware, with iOS ready. Help and upsell reach the customer where they are standing, and a "show directions" button turns any answer into a walk to the shelf, route on screen.
The counter's answer, untethered from the counter
Routine product questions happen in the aisle, not at a desk. The Handheld assistant meets them there — turning the time staff spend walking to a terminal into time spent with the customer.
- The same fast voice lookup, in an associate's hand — anywhere on the floor, answered by the store's own server, with no voice data leaving the building. See how it works →
- "Show directions" walks the shopper there. One tap opens the store map with the route to the answer's shelf — the associate escorts the customer instead of pointing.
- Runs on standard devices. Ordinary Android tablets and phones — verified on current-generation Samsung hardware — with iOS ready. No proprietary handhelds to buy.
- Enrolled by scanning a code. The device registers itself against the store server and appears in the Console's network view with a live heartbeat.
- A relevant add-on alongside every answer — surfaced at the moment the customer is deciding, and when the requested item is out of stock, the closest in-stock alternative instead of a lost sale.
- The same one platform and analytics — one store-knowledge source and one analytics view shared with the kiosk, counter and mobile, managed centrally across the estate.
Answer in the aisle, beside the customer
An associate holds the device, asks the customer's question out loud, and reads back a complete, store-aware answer in seconds — without leaving the customer's side. The walk to a terminal disappears, and so does the "let me go check for you." A first-week hire answers with the same catalogue behind them as a veteran.
- Stock, price, specifications and the exact aisle, on the spot.
- The relevant add-on surfaced alongside every answer.
- Purpose-built Danish and Nordic understanding, tuned to your catalogue, so the fast answer is the correct answer.
From "it's over there" to "follow me"
Every answer that has a place in the store carries a "show directions" button. One tap opens the same store map the kiosk uses, pointed at the answer's department or shelf — so the associate walks the shopper there with the route on screen, and the map stays open for the next question along the way.
- The same always-current floor plans as every other surface. See the Map Designer →
- Multi-floor routes, escalators and lifts included.
One platform, in your pocket and on your dashboard
The Handheld assistant draws on the same store-knowledge source as the kiosk, counter and mobile, and every interaction feeds the same Analytics view. Head office sees what shoppers ask on the floor — by category and by language — and acts on real demand across the whole estate, all from one central system.
A relevant add-on surfaced alongside every answer.
Consistent everywhere on the floor
Whether a customer asks at the entrance, deep in a department, or by an end-cap, the answer is the same complete, store-aware response — drawn from the same locally-maintained floor plans and product data the rest of the platform uses. No dependence on who is nearby or what they happen to remember.
One intelligence layer, one analytics view, four ways to deploy it
The Handheld assistant shares its store-knowledge source and its analytics with every other ShopVoices touchpoint, all run from the ShopVoices Console — so adding it deepens a single system rather than bolting on another tool.
Customer self-service Kiosk
Shoppers walk up and simply ask, getting a complete answer with the exact aisle in seconds — unattended, and feeding the same analytics view.
Explore the Kiosk →Staff Counter AI
The same fast, store-aware lookup at the register, drawing on the one intelligence layer the Handheld assistant uses on the floor.
Explore Counter AI →Customer app & mobile
The assistant on the shopper's own phone — a QR scan away — capturing pre-visit and in-aisle demand into the same analytics loop.
Explore app & mobile →Put ShopVoices in your associates' hands
Run a focused pilot and measure consistent service and recovered sales from the floor itself — with a privacy posture your legal team can verify.