Every associate answers like your best one. Every shopper finds what they came for.
ShopVoices is the in-store AI assistant for retail head offices. Shoppers and staff simply ask — words appear on screen as they speak — and a complete, store-aware answer arrives in seconds, with a lit-up route to the shelf. Everything runs on the store's own hardware: no voice audio or transcript ever leaves the building.
Consistent service from day one, and the sale that used to walk out
ShopVoices puts the same store-aware brain behind every associate and every surface — so answers stop depending on who happens to be nearby, and an out-of-stock stops meaning a lost sale.
Every associate answers like your best one
Retail staff are permanently new — and product knowledge walks out with every departure. ShopVoices levels it: a complete, store-aware answer — stock, price, specifications and the exact aisle — in seconds, from a first-week hire or a twenty-year veteran, on every shift. Service quality holds even when the roster doesn't.
Recover the sale that walks out today
When the requested item is out of stock or not carried, ShopVoices puts the closest in-stock alternative in front of the shopper at the exact moment of intent — turning a definite walkout into a possible sale, with per-store analytics to see it happening.
Retail staff aren't scarce — they're permanently new
In Denmark, 30.1% of trade-sector workers have been in their job under a year — the highest of any sector (Danmarks Statistik, Q4 2024). The biggest retailers have already responded: Lowe's associates have asked 5M+ questions of their in-store assistant, and satisfaction rose 200 basis points. European chains can't build what Lowe's built internally — that's what ShopVoices is for.
One intelligence layer. Four ways to put it to work.
A single source of store knowledge and one analytics view, deployed across the whole store and the retailer's own channels — not stitched-together point tools.
Customer self-service Kiosk
Shoppers walk up and simply ask. A complete, store-aware answer with the exact aisle in seconds — deflecting routine questions from staff while putting alternatives in front of every shopper, unattended.
Explore the Kiosk → 2Staff Counter AI
Real-time product intelligence at the register, so an associate answers any stock, price or location question instantly — tap-to-speak or hands-free, with the right add-on to suggest at the moment of the sale.
Explore Counter AI → 3Handheld staff assistant
The same fast voice lookup in an associate's hand anywhere on the floor — with a "show directions" button that walks the shopper straight to the shelf.
Explore the Handheld → 4Customer app & mobile
A shopper scans a QR code and gets the store's assistant in their own browser — no app install, no login — plus the assistant embeddable in the retailer's own branded app and website.
Explore app & mobile →Numbers the platform stands on
…and one back office to run it all
Every kiosk, counter and handheld, every store map, every answer and every update — managed from one browser tab. This is where the platform earns the word.
Analytics
Every question a shopper asks becomes a datapoint your POS can't see. The Shelf verification queue ranks what shoppers asked for and didn't find — the phantom stock your inventory system says is on the shelf. Three dashboards, drill-downs everywhere.
Explore Analytics →
Map Designer & wayfinding
Draw the store once — every kiosk, handheld and phone shows shoppers the way, floor to floor, with animated routes that ride the escalator.
Explore the Map Designer →
AI Optimization
Generic AI knows the language. ShopVoices knows your shelves. The Console tunes recognition to your catalogue — and measures it with real test suites before anything ships to the floor.
Explore AI Optimization →
Network & Fleet
Devices enroll themselves with a code, report a heartbeat, and update through staged, health-gated rollouts — from one kiosk to a national chain.
Explore Network & Fleet →Built for retail, ready for Europe, and yours to control
On-premise privacy
Speech, language and search all run on the store's own hardware. No cloud voice processor, no voice audio or transcript leaving the building, and a minimised, governable data footprint — with multi-layered security. See how it works →
Danish & Nordic, done properly
Purpose-built understanding of Danish accents, compound words and product names — tuned and benchmarked against your catalogue, so the fast answer is the correct answer. Built for Denmark first, Europe next.
Trained to your catalogue
The Console generates recognition vocabulary from your exact product names, categories and local wording — reviewed, benchmarked and published to every device. See AI Optimization →
One platform
One coherent system with one store-knowledge source and one analytics view across kiosk, counter, handheld and app — centrally managed from one Console.
Continuity by design
Source-code availability under contract and bring-your-own-search mean adopting ShopVoices never strands you — the capability outlives any vendor relationship, and product search can run against your own existing index.
Start small, prove it, expand
Begin with a focused pilot on a handful of devices, measure the result on your own floor against your own baseline, and roll out across the estate only when the numbers say so.
A clear answer for everyone who has to say yes
More questions resolved at first contact, consistent answers on every shift, and fewer routine enquiries tying up your team — measured on the axis the biggest deployers measure: customer satisfaction.
Recovered sales from out-of-stock substitution, demand you can finally see — and a pilot designed to measure the lift on your own floor, against your own baseline, before you commit.
No retained audio, no retained transcripts, nothing sent to a cloud AI provider — a small, verifiable data footprint built to make the privacy review easy. Read the Privacy & GDPR brief →
Device certificates, signed updates, staged rollouts with automatic rollback, and a full audit trail — hardened like infrastructure. See the architecture →
Your shoppers' voices never leave the building
Under GDPR, a voice recording is personal data — and sending it to the cloud opens a legal minefield of consent, processor agreements and cross-border transfers. ShopVoices sidesteps it by design: speech-to-text, the language model and the product search all run locally, the raw audio is processed in memory and discarded, and the spoken words are never stored. It's a guarantee made by architecture, not by policy.
The manual way is the expensive way
Today a shopper asks, an associate says "let me check," walks to a terminal, searches a slow system, maybe asks a colleague — and the quality of the answer depends entirely on who happened to be nearby and how long they've worked there.
The manual status quo
- A walk to a terminal for every lookup
- An out-of-stock means a lost sale
- Depends on who is nearby and what they know
- No record of what shoppers asked for and didn't find
With ShopVoices
- A complete, store-aware answer in seconds
- An in-stock alternative at the moment of intent
- The same catalogue-tuned answers on every shift
- Every question an anonymous, taggable demand signal
See ShopVoices in your stores
Run a focused pilot and measure consistent service and recovered sales on your own floor — with a privacy posture your legal team can verify.