Your store's intelligence, on the phone every shopper already carries
A shopper scans a QR code at the entrance and gets the store's assistant in their own browser — no app install, no account, no login — answered by the server inside the building they are standing in. For reach beyond the store, the same assistant and path-to-product wayfinding embed in the retailer's own branded app and website. One more touchpoint, the same single intelligence layer, no extra in-store hardware per customer.
Reach shoppers before, during and after the visit
The mobile tier extends the platform onto the shopper's own device — capturing demand that today goes unmeasured and turning it into a complete, store-aware answer.
- A QR code is the whole rollout. Print it at the entrance or on shelf-edge strips; a shopper scans it and is talking to the store seconds later. No app-store listing, no download, no account.
- Answered inside the building. Mobile questions go to the same in-store server as the kiosk, so the on-premise privacy story genuinely carries over — and answers match every other surface.
- The assistant embeddable in your own branded app and website — instant, store-aware answers on the channels you already own, under your brand.
- Path-to-product and wayfinding, embeddable — the same store-aware routing on web and app, so shoppers find the exact aisle before they arrive.
- No extra in-store hardware per customer — every shopper brings the device, so this touchpoint scales to your whole customer base.
- The same one analytics loop — mobile questions merge into the same central view as kiosk, counter and handheld. See Analytics →
From poster to conversation in one scan
Each store generates its own QR codes in the Console — per entrance, per department, even per display. The shopper's camera opens the store's assistant in the browser, already scoped to the right store and the right context, and the first spoken or typed question gets a complete, store-aware answer with a map to the shelf.
- No app install, no login — the lowest-friction touchpoint in retail.
- QR codes generated and managed centrally in the Console.
- Wayfinding included: the route renders on the shopper's own screen.
Capture demand the building never sees
A shopper checks stock from the sofa through the assistant embedded in your own app or website, then scans a QR code in the aisle to compare two options at the shelf. Both moments now produce a store-aware answer with the right add-on alongside it — and both are captured for analytics. Intent that used to leave without a trace becomes served, measured demand.
- Pre-visit questions answered through the app and website you already own.
- In-aisle questions answered without finding an associate.
- Freed staff capacity redirected to higher-value, in-person help.
Embed the assistant and wayfinding in the app you already own
For retailers with an established app or website, the assistant and the path-to-product wayfinding embed directly — your brand, your channel, the store's intelligence. The store's own always-current layout keeps every route accurate as departments and seasons change.
The same store-aware answer, on every screen
Because the mobile tier draws on the one source of store knowledge, an answer on the shopper's phone matches an answer at the counter or the kiosk — same stock, same price, same aisle. Shoppers get a consistent reply wherever they ask, and head office reads it all in a single analytics view rather than reconciling separate channel tools.
One intelligence layer, one analytics view — across every touchpoint
The mobile tier is one of four ways to put the same store knowledge to work, all run from the ShopVoices Console. The questions it captures merge into the same central analytics view as the rest of the platform.
Customer self-service Kiosk
Shoppers walk up and simply ask — a complete, store-aware answer with the exact aisle, unattended on the floor.
Explore the Kiosk →Staff Counter AI
Real-time product intelligence at the register, so an associate answers instantly and has the right add-on to suggest.
Explore Counter AI →Handheld staff assistant
The same fast voice lookup in an associate's hand anywhere on the floor, so help reaches the customer where they stand.
Explore the Handheld →Extend your store onto the channels you already own
Run a focused pilot and measure the pre-visit and in-aisle demand the mobile tier captures — feeding the same analytics loop as the rest of the platform.