Let shoppers help themselves — and get the right answer in seconds
The Customer Kiosk is a self-service station shoppers walk up to and simply ask aloud. It returns a complete, store-aware answer — stock, price, specifications and the exact aisle — in about two seconds, and it works unattended. Every answer arrives with the right alternative alongside it, and every question feeds the same central analytics loop.
A second pair of hands that never leaves the aisle
The Kiosk gives every shopper an instant, store-aware answer without waiting for an associate — and gives head office a measurable lift in service and basket size across the estate.
- A complete, store-aware answer in about two seconds — stock, price, specifications and the exact aisle — versus roughly two minutes for a manual staff lookup.
- It works unattended. The Kiosk answers around the clock during opening hours, on its own, without tying up a member of staff.
- It deflects routine "where is it / do you have it" questions away from the floor, freeing your team's capacity for higher-value, hands-on service.
- A self-service option for the many shoppers who prefer to help themselves rather than wait for, or wait on, an associate.
- It puts the right alternative in front of every shopper — a consistent upsell at the moment of decision, on every interaction.
- Every question becomes data for the central analytics view, so head office sees real in-store demand across the whole estate.
The shopper speaks; the store answers
There is nothing to learn and nothing to type. A shopper walks up, asks in their own words, and the Kiosk replies with a complete, store-aware answer — stock, price, specifications and where to find it — in about two seconds. It is the difference between a confident "yes, aisle 7" and a two-minute search through a slow back-office system.
- Natural spoken questions, no menus to navigate.
- Answers grounded in this store's live catalogue and layout.
- Best-in-class Danish and Nordic understanding keeps the fast answer the correct one.
The 2.5D map highlights the exact aisle
Every answer is paired with wayfinding. The Kiosk's 2.5D store map highlights the right zone and shows the shopper exactly where to go, so they walk straight to the shelf instead of searching the floor. When the requested item is out of stock or not carried, the right alternative is already on screen — turning a dead end into a sale.
The right alternative alongside every answer
An associate suggests an add-on only when they happen to remember. The Kiosk does it every time — surfacing the right complementary or alternative product at the moment of decision, which adds up to about 10× more upsell attempts than staff manage today. Each suggestion is grounded in the store's own catalogue, and every interaction is captured for analytics so the lift is measurable per store.
It runs on its own, on the store's own hardware
The Kiosk is a fixed self-service station that needs no one standing beside it. Because speech-to-text, the language model and the product search all run on the store's own hardware, no voice data leaves the building — a privacy posture your legal and DPO teams can approve. The result is dependable self-service that frees your team for the higher-value work only people can do.
- On-device by architecture — nothing leaves the store. See how it works →
- Deflects routine enquiries so staff capacity goes to hands-on service.
- Trained to your exact catalogue, categories and local wording.
A station shoppers actually approach
Placed where shoppers naturally have questions — at the entrance, by a department, at the heart of the aisle — the Kiosk invites the many people who would rather help themselves than wait. It is a calm, consistent presence on the floor that answers the same way every time, in every store across the estate.
The Kiosk is one of four ways to put the same intelligence to work
The Customer Kiosk draws on one source of store knowledge and feeds one central analytics view — the same intelligence layer behind the counter, in your associates' hands and inside your own app.
Staff Counter AI
Real-time product intelligence at the register, so an associate answers any stock, price or location question instantly — drawing on the same store-knowledge source as the Kiosk.
Explore Counter AI →Handheld staff assistant
The same fast voice lookup in an associate's hand anywhere on the floor, so help and upsell reach the shopper where they are standing.
Explore the Handheld →Customer app-integration
The assistant inside your own branded app — a fourth touchpoint that captures pre-visit and in-aisle demand and reports into the same Back-Office Analytics view.
Explore App-integration →Put a Customer Kiosk on your floor
Run a focused pilot and measure faster self-service and more upsell on your own floor — with a privacy posture your legal team will thank you for.