Your store's intelligence, in the app shoppers already carry
Customer app-integration puts the same in-store AI assistant inside the retailer's own branded app and website. It extends instant, store-aware answers beyond the building — onto channels you already own — so a shopper can ask before they set out, find the exact aisle on the way in, and pick up the conversation in front of the shelf. One more touchpoint, the same single intelligence layer, no extra in-store hardware per customer.
Reach shoppers before, during and after the visit
App-integration is the in-app and web extension of the platform — the assistant living where shoppers already are, capturing demand that today goes unmeasured and turning it into a complete, store-aware answer.
- The assistant embedded in your own branded app and website — instant, store-aware answers on the channels you already own, under your brand, not a separate destination shoppers have to discover.
- Demand captured beyond the building — pre-visit questions and in-aisle questions both become store-aware answers, so intent that used to evaporate is served and recorded.
- Path-to-product and wayfinding, embeddable — the same store-aware routing on web and app, so shoppers find the exact aisle before they arrive instead of hunting on the floor.
- No extra in-store hardware per customer — every shopper brings the device, so the fourth touchpoint scales to your whole customer base without a unit to install for each one.
- The same one analytics loop — in-app and web questions merge into the same central view as kiosk, counter and handheld, so head office sees demand across every channel in one place.
- On-device privacy carries over — the same architecture-first posture that keeps voice in the store. See how it works →
The assistant lives in the app and website you already own
App-integration embeds the same intelligence layer that powers the kiosk and the counter directly into the retailer's branded app and website. Shoppers ask in their own words and get a complete, store-aware answer — stock, price, specifications and the exact aisle — in about two seconds, versus roughly two minutes for a manual staff lookup. It is your assistant, on your channel, not a third-party destination.
Capture demand the building never sees
A shopper checks the app on the sofa to confirm a product is in stock, then opens it again standing in front of the shelf to compare two options. Both moments now produce a store-aware answer with the right add-on alongside it — about 10× more upsell attempts than staff manage today — and both are captured for analytics. Intent that used to leave without a trace becomes served, measured demand.
- Pre-visit questions answered so shoppers arrive ready to buy.
- In-aisle questions answered without finding an associate.
- Freed staff capacity redirected to higher-value, in-person help.
Embeddable wayfinding finds the aisle before arrival
The same store-aware wayfinding that draws a route on the kiosk is embeddable on web and app. A shopper sees the exact zone for what they want and how to get there, so they walk straight to the shelf instead of searching the floor. The store's own, always-current layout — maintained locally — keeps that route accurate as departments and seasons change.
The same store-aware answer, on every screen
Because app-integration draws on the one source of store knowledge, an answer in the app matches an answer at the counter or the kiosk — same stock, same price, same aisle. Shoppers get a consistent reply wherever they ask, and head office reads it all in a single analytics view rather than reconciling separate channel tools.
One intelligence layer, one analytics view — across every touchpoint
App-integration is one of four ways to put the same store knowledge to work. The in-app and web questions it captures merge into the same central analytics view as the rest of the platform.
Customer self-service Kiosk
Shoppers walk up and simply ask — a complete, store-aware answer with the exact aisle, unattended on the floor.
Explore the Kiosk →Staff Counter AI
Real-time product intelligence at the register, so an associate answers instantly and has the right add-on to suggest.
Explore Counter AI →Handheld staff assistant
The same fast voice lookup in an associate's hand anywhere on the floor, so help reaches the customer where they stand.
Explore the Handheld →Extend your store onto the channels you already own
Run a focused pilot and measure the pre-visit and in-aisle demand app-integration captures — feeding the same analytics loop as the rest of the platform.