Put the store's full knowledge in every associate's hand
The Handheld assistant brings the same fast, on-device voice lookup to a device an associate carries anywhere on the floor. Help and upsell reach the customer where they are standing — not only at a fixed counter — so a question is answered without anyone walking back to a terminal.
The counter's answer, untethered from the counter
Routine product questions happen in the aisle, not at a desk. The Handheld assistant meets them there — turning the time staff spend walking to a terminal into time spent with the customer.
- The same fast on-device voice lookup, in an associate's hand — anywhere on the floor, with no cloud round-trip and no voice data leaving the store. See how on-device works →
- Help and upsell reach the customer where they are standing — the right answer and the right add-on arrive in the aisle, not only at a fixed counter.
- About two seconds to a complete answer — stock, price, specifications and the exact aisle — versus roughly two minutes for a manual staff lookup.
- Staff stay with the customer instead of walking to a terminal — that freed capacity becomes better service and more questions answered per hour, not fewer people.
- About 10× more upsell attempts than staff manage today — a relevant add-on surfaced alongside every answer, at the moment the customer is deciding.
- The same one platform and analytics — one store-knowledge source and one analytics view shared with the kiosk, counter and app, managed centrally across the estate.
Answer in the aisle, beside the customer
An associate holds the device, asks the customer's question out loud, and reads back a complete, store-aware answer in about two seconds — without leaving the customer's side. The walk to a terminal disappears, and so does the "let me go check for you."
- Stock, price, specifications and the exact aisle, on the spot.
- The relevant add-on surfaced alongside every answer.
- Best-in-class Danish and Nordic understanding, so the fast answer is the correct answer.
Freed capacity, turned into better service
Every lookup an associate runs from the floor is a trip to the counter they no longer make. That recovered time stays with the customer — more questions answered per hour, shorter waits, and a consistently knowledgeable team everywhere in the store rather than only where a terminal happens to be.
- About 10× more upsell attempts than staff manage today.
- Higher-value floor time instead of walking and waiting on a slow system.
One platform, in your pocket and on your dashboard
The Handheld assistant draws on the same store-knowledge source as the kiosk, counter and app, and every interaction feeds the same analytics view. Head office sees what shoppers ask on the floor — by category and by language — and acts on real demand across the whole estate, all from one central system.
A relevant add-on surfaced alongside every answer.
Consistent everywhere on the floor
Whether a customer asks at the entrance, deep in a department, or by an end-cap, the answer is the same complete, store-aware response — drawn from the same locally-maintained floor plans and product data the rest of the platform uses. No dependence on who is nearby or what they happen to remember.
One intelligence layer, one analytics view, four ways to deploy it
The Handheld assistant shares its store-knowledge source and its analytics with every other ShopVoices touchpoint, so adding it deepens a single system rather than bolting on another tool.
Customer self-service Kiosk
Shoppers walk up and simply ask, getting a complete answer with the exact aisle in about two seconds — unattended, and feeding the same analytics view.
Explore the Kiosk →Staff Counter AI
The same fast, store-aware lookup at the register, drawing on the one intelligence layer the Handheld assistant uses on the floor.
Explore Counter AI →Customer app-integration
The assistant inside the retailer's own branded app — a fourth touchpoint that captures pre-visit and in-aisle demand into the same analytics loop.
Explore App-integration →Put ShopVoices in your associates' hands
Run a focused pilot and measure faster service and more upsell from the floor itself — with a privacy posture your legal team will thank you for.