Every associate answers instantly. Every sale carries the right add-on.
Staff Counter AI puts real-time product intelligence at the register. An associate answers any stock, price or location question by voice in about two seconds — versus roughly two minutes for a manual lookup — and has the right add-on ready to suggest at the moment of the sale. It works from full, live store data, and feeds the same analytics as the rest of the platform.
Faster service at the counter, and more revenue from every sale
The register is where queues form and where baskets are closed. Staff Counter AI improves both at once — serving enquiries far faster while turning each one into a chance to grow the sale, on the floor you already have.
- Any question, answered by voice in seconds. Stock, price, specifications and the exact aisle — an associate simply asks and reads back a complete, store-aware answer in about two seconds, versus roughly two minutes for a manual staff lookup.
- Significantly faster service, freeing capacity. Enquiries resolve in a fraction of the time, so the same team serves more customers and shortens the queue — capacity freed for higher-value work, not headcount removed.
- The right add-on at the moment of the sale. Every answer arrives with a relevant, store-aware suggestion to put in front of the customer — about 10× more upsell attempts than staff manage today.
- Always working from full, live data. Answers come from the complete product, stock and store-layout database, so an associate is consistently as knowledgeable as the best person on the floor.
- One analytics view, fed automatically. Every counter interaction becomes data in the same central analytics as the kiosk, handheld and app — what customers ask, where, and what they buy alongside it.
- On-device by architecture. Speech, language and search run on the store's own hardware, so no voice data leaves the building. See how it works →
A complete answer, without leaving the customer
Instead of "let me go check for you," the associate asks out loud and has the answer in about two seconds — stock on hand, the current price, the right specification and the exact aisle. The customer stays served, the queue keeps moving, and no one walks away because the wait was too long.
- Stock, price and location in a single spoken question.
- Hands-free, so the associate keeps scanning and bagging.
- Answers drawn from full, live store data — never a stale guess.
The right add-on, suggested at the moment of the sale
The point of sale is the highest-intent moment in the store, and most of its upsell potential goes unrealised because remembering the right companion product for every item is impossible. Staff Counter AI surfaces a relevant, store-aware suggestion alongside every answer — about 10× more upsell attempts than staff manage today, with per-store analytics to attribute the lift.
- A relevant companion product with every answer.
- Consistent across every associate and every shift.
- Attributable in the same analytics view as the rest of the estate.
One answer for Operations, one for Commercial
For Operations and CX, the counter serves enquiries significantly faster, shortening queues and freeing the team for higher-value work. For Commercial and Finance, every sale carries a consistent upsell prompt that grows basket size — modelable, measurable, and tied back to the central analytics. The same tool moves both numbers at once.
- Operations & CX: faster service, shorter queues, freed capacity.
- Commercial & Finance: more upsell attempts, attributable basket lift.
Always current, because it runs on live store data
Staff Counter AI reads from the same complete, continuously-updated product, stock and store-layout database that powers the kiosk, the handheld and the app. There is no separate counter dataset to maintain and no drift between channels — when the store changes, every answer changes with it, automatically.
Built into the counter the team already works at
The assistant fits the register an associate already uses, so it becomes part of the natural rhythm of a transaction rather than another system to log into. The result is a counter where help and upsell are always one spoken question away.
One intelligence layer, one analytics view, across the whole store
Staff Counter AI shares the same source of store knowledge and the same central analytics as every other touchpoint, so the counter is one consistent part of a single system — not a standalone tool.
Customer self-service Kiosk
Shoppers walk up and ask for themselves, getting a complete, store-aware answer with the exact aisle — deflecting routine questions from the counter.
Explore the Kiosk →Handheld staff assistant
The same fast voice lookup in an associate's hand anywhere on the floor, so help and upsell reach the customer where they are standing.
Explore the Handheld →Customer app-integration
The assistant inside the retailer's own branded app — a fourth touchpoint that captures pre-visit demand and feeds the same analytics loop.
Explore App-integration →Put Staff Counter AI on your registers
Run a focused pilot and measure faster service and more upsell at your own counters — on hardware your team already works at, with nothing leaving the store.